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Help and Troubleshooting Topics
I have a Play license assigned to my station or computer but it acts like a Practice license.
- Check to see that the date and time on the device is set correctly. If the date and time is wrong then set it to the correct date and time then restart SamePage. This could also cause network connectivity issues on a Performance Station.
- If the date and time are correct but the problem persists then re-register the license on the device. Navigate to My Account then click on the Licensing tab and click the Register Station button next to the appropriate Play license.
- If the problem persists then ensure that you Play license has not expired. Contact tech support at 877.211.0610.