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Help and Troubleshooting

Troubleshooting

General Software Troubleshooting
This section covers general troubleshooting of issues related to SamePage Plan, Practice, and Play.

How do I install SamePage on my Mac or PC?
From the login screen, click the Install...   read more...
My Practice license is not working.
This can be caused by one of two things...   read more...
I have a Play license assigned to my station or computer but it acts like a Practice license.
1. Check to see that the date and time on the device...   read more...
How do I make a station the leader?
1. Enter Play mode on the station and click...   read more...
How do I change my password?
1. After logging into SamePage from the Home Screen...   read more...
I forgot my password.
From the login screen click...   read more...
How do I change another user's password?
1. If you are an administrator on your account...   read more...
When I run SamePage I get a blank white screen.
This is usually caused by User Account Control Settings...   read more...
Can I crop a PDF?
SamePage does not currently support cropping, but don't worry...   read more...
My times keep changing.
This is a bug that is in the process of being fixed...   read more...
Catastrophic failure when entering Practice.
This usually means that SamePage...   read more...
Can I listen to MP3s on a station?
The audio hardware on a station running Mix...   read more...
Password Protected PDFs and PDFs from Praisecharts don't work.
Foxit PDF creator is the only known PDF...   read more...
Black All Screens doesn't seem to work.
1. You must select Black All Screens from...   read more...
My station mysteriously changes pages.
Make sure that Page Turn settings under...   read more...
Songs mysteriously appear or disappear from my playlist.
The songs did not mysteriously appear or disappear...   read more...
What are Playlists and Events and when should I use them?
Events are the recommended way to create a list of songs...   read more...
How do I log in under a different user on a station?
From the login screen click...   read more...
Can I use SamePage when I'm not connected to the Internet?
If you have SamePage installed...   read more...
Where did the playlist go? I see it when i change songs but then it disappears.
In the latest version of SamePage...   read more...
What's the difference between Leader, Standalone, Follower, and Preview?
1. Leader mode is used to control a group of stations...   read more...
My station is completely locked up.
If the mouse is not moving...   read more...
How to clear the folder.
From the login screen...   read more...
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