HOW LONG OUR COVERAGE LASTS:

• If your item is NEW, this Service Agreement begins on the day you purchased the item, and lasts for the number of years you choose at purchase time.
• If your item is USED/REFURBISHED, this Service Agreement begins after 45 days of this warranty purchase or after your manufacturer's warranty expires, whichever is longer. The agreement also lasts for the number of years you choose at purchase time.

WHAT WE COVER:

• Our Standard Warranty lasts for 1 year and covers parts and labor for manufacturing defects, mechanical and electrical failures.
• Our Standard Care Plan covers parts and labor for manufacturing defects, mechanical and electrical failures that occur during normal use for a period of 2 years in addition to our Standard Warranty of 1 year for a total of 3 years of coverage for parts and labor resulting from manufacturing defects, mechanical and electrical failures. Examples include hard drive failures, motherboard failures, or failed RAM. Your item is covered for up to its full replacement cost, excluding tax & shipping.

ABOUT ACCIDENTAL DAMAGE FROM HANDLING (ADH) COVERAGE:

• If you purchase Accidental Damage from Handling (ADH) Coverage, the Care Plan includes damage from item drops, liquid spills, or other accidental damage.
• If you purchase your Care Plan the same day as the item, your ADH coverage begins one (1) day after your Care Plan purchase and lasts the duration of the Standard Warranty of 1 year and the duration of the Standard Care plan of 2 years for a total of 3 years from the time of purchase..
• ADH does not cover willful damage, negligent use, theft, or loss.

HOW OUR COVERAGE WORKS:

If we Repair your item:

• For shippable items, we send you a pre-paid shipping label.
• Once we receive your item, we repair it within 5 days and then ship it back to you.

Reimbursements: Sometimes it’s faster to reimburse you the cost of your item. If we reimburse:

• For most cases, you'll have a choice of payout options.
• If your item is shippable, we’ll provide you with a pre-paid shipping label.
• Once we receive your item, we pay claims within 3-5 business days.

WHAT ISN'T COVERED:

There are 3 notable exclusions to your coverage. (Refer to the Service Agreement for a full list.)

1. Accidental Damage: Unless you purchase ADH coverage, we don’t cover items that are damaged accidentally. This includes water immersion, drops, and spills.
2. Cosmetic Damage: We don’t cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.
3. Accessories and Buyer-Replacement Parts: We don't cover accessories or parts that are meant to be replaced by the buyer, like cables.